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What are my shipping costs?
Shipping costs vary depending on the weight of your order and where it is being shipped. They are calculated when you place your order and are available for review during the check-out process.
What shipping service does Uplanders Warehouse use?
Our shipping partner is FedEx and our standard shipping method is FedEx ground. We also offer expedited (overnight, 2-day) options through FedEx as well.
Why can't I create an Uplanders Warehouse account and/or complete or submit an order?
Your browser must be set to accept cookies in order to place an order on our site or create an account. These cookies allow us to recognize you when you place an order on our site. Our cookies are encrypted, unique strings that contain no personal information. This prevents other web sites from reading you personal information. These cookies can be deleted from your browser at any time. However, if you wish to place an order through our web site you will have to receive a new cookie
In addition, SSL 2.0 and SSL 3.0 need to be check marked (on) in your browser setting. This is required so all your personal and credit card information can be encrypted. Our order process cannot be completed or submitted without SSL. This protects our customers by preventing hackers from accessing their information.
We recommend Internet Explorer 4.0 or higher and Netscape Navigator 7.0 or higher to place an online order as older browsers often do not support JavaScript.
How long will it take to get my order?
In-stock items ship within 2 business days of the receipt of your order. Some items ship from our drop-ship warehouse, so several boxes may come from different warehouses over a period of days. Delivery time through our standard delivery service will vary depending upon your location, but please allow 5-9 business days after we ship for receipt of your merchandise. If you would like your items faster, choose our express delivery service and you can expect to receive your in-stock items within 3-4 business days after we ship. Credit card orders are not billed until shipment.
Is the Uplanders Warehouse price for ammunition for a box or a case of ammo?
The ammo prices shown are "per box". The number of boxes in a case is indicated on the product page for those who prefer to order only case quantities. Order just the amount that you need as there generally are no discounts for case quantities.
Can I place a back order if a product is out of stock?
For regularly stocked items we do take back orders. However, we do not take back orders for products that are one-time special purchases. Those products where we allow back-orders will have a special note on their page.
Click the "Add To Cart" button on the product page to place a back order. The product order will be cancelled if we can't ship the product within 30 days. Your credit card will not be billed for a back-ordered item until it ships.
Do I need a special license to buy from Uplanders Warehouse?
No. However, since some of the products we offer are intended for adult use, buyers must be at least 21 to purchase them. A waiver and age statement may be required to purchase some items such as ammunition.
What forms of payment does Uplanders Warehouse accept?
We accept Amex, Discover, MasterCard, and Visa.
Can I pay by check?
Yes, though the process will take considerably longer than credit card payment. If you place your order by phone, you may mail a check to us for payment. We will hold your order until the check is received, deposited and cleared by the bank. Once your check clears, your order will be released and shipped to you. Please note: Checks returned unpaid by your financial institution are subject to a service charge of $25.
How do I know if Uplanders Warehouse has received my order?
After you complete your purchase, you will receive a page that confirms your order was accepted and will show your web order number. You will also receive an email from Uplanders Warehouse confirming your order. Please be sure that the email address you provide is accurate when placing your order.
Can I see when my order was shipped?
You can check the status of your shipment by logging into your account and selecting the “Review previous Orders” link. Click "Yes" under "Track."
If we have already shipped your order, the page will display the date shipped along with the FedEx tracking number. If you click on the tracking number, it will take you to the FedEx website where you can see the current shipping status. If you recently placed an order, but do not see tracking information for your order, it has likely not been processed or entered into the FedEx system. Please wait 24 hours and check again.
Can I add to an order once it's been submitted?
Generally no. Once an order is placed online or by phone, it is sent to the warehouse for fulfillment. If you happen to call immediately after the order is placed, we may be able to catch it and edit the order. However, if the order has been processed, you will need to place a separate order for the additional items you would like.
Does Uplanders Warehouse ship internationally?
We do ship many of our products internationally, but some are restricted (ammunition, etc.). If you are an international customer, please send us an email to inquire if the items you are interested in can ship internationally.
How do I return items?
Most items can be returned within 30 days as long as they are in salable condition. Ammunition and some custom and/or irregular apparel items are NOT returnable. For more information, read our Customer Satisfaction Policy. To make a return, go to the Product Return Form.
How do I contact Customer Service for information regarding an order?
You can click here to send us an email. Our full contact information including mailing address and phone number is located on our Contact Us page. Our toll-free customer service number is 800-701-2761, 7 am to 9 pm (Central Time) Monday through Friday.
What is my Uplanders Warehouse password and how do I get one?
When you sign up on our site and create an account you also create a password. At that time, you will be asked to enter a password of your choice. If you forget your password, our site will send it to your email account on your request.
Do I pay sales tax on my order?
Due to our physical presence in the states of Texas and Utah, purchases shipped to locations in Texas and Utah will have sales tax applied to them. Sales Tax will not be applied to orders shipped outside of Texas and Utah. If you are a business that is exempt from sales tax, please fax your Sales and Use Certificate of your state to us at 800-449-1398. If you do not have the certificate, send us an email or call us at 800-701-2761, and we can provide one to you. Please complete the certificate and ensure that the following information is listed:
1. Name of business or organization
2. Address of business or organization
3. Texas or Utah Sales or Use Tax Permit Number
4. Description of items your business or organization may purchase from Uplanders Warehouse (i.e. ammunition, clothing, etc.)
5. Description of your business activity or type of items normally sold
6. Your signature and date
Failure to fully complete the form will result in a delay in filing your tax exempt status.
Does Uplanders Warehouse offer gift cards?
At this time, we do not offer gift certificates or gift cards. We do plan to add this feature in the future.
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